• There is a tab on my site that says “Contact”. Please use this for any important comments/questions/concerns. Using the contact form on my site sends me a direct email and is more likely to get a response than a DM on my social media platforms.
• You can DM me on any of my social media platforms, but I may not always respond or I may take a while to respond as my DM’s get very cluttered very fast.
• For messages that are extremely important or time sensitive please make the subject “Urgent: *insert normal subject here*” so I know I need to stop what I’m doing and respond.
• PLEASE read the entire FAQ page and Shop Policies page before reaching out with questions.
Can I commission a painting from you?
• I am not currently accepting any new custom work. This is subject to change, and I will update this if/when I have open slots.
UPDATED 9/1/2025
Can I shop in person?
• I don't currently have in studio shopping hours, but I will occasionally have the studio open during town events.The best way to know when I'll be hosting an open studio is to check my social media [Facebook and Instagram stories would be best for this info].
• If you want to schedule an appointment to shop in person please send me a message through my contact form.
What payment methods do you accept?
• My shop now offers Afterpay! Afterpay allows you to make multiple payments instead of paying the full amount at checkout. Afterpay does not charge the customer any fees as long as payments are made on time. I do have to pay a slightly higher fee on my end when afterpay is used, but I’d rather make it easier for my customers to purchase a piece of art than pocket that extra percentage!
• My website processes payments through stripe which accepts most debit/credit cards. Stripe is a secure payment method that I’ve been using with no issues since the start of freakinlexart.
• If you want to talk about placing an order through Paypal or Venmo you can send me a message with the subject “Alternate Payment”. Make sure you put the name of the piece you would like to purchase and what payment option you would like to use in the email. I will then message you back with a link to pay. Sending me a message does not mean you automatically get that piece. If someone purchases it through my site before we complete payment it is now theirs to keep. I will try to stay on top of emails about alternative payments, but it’s very important that you label the message before you send it. I can do alternative payments through DM as well, but my notifications are not on for DM so I may not see it right away.
• I DO NOT ACCEPT CHECKS. I REPEAT, I DO NOT ACCEPT CHECKS. IF YOU WOULD LIKE TO PAY IN CASH YOU MUST EITHER BE AVAILABLE TO BRING IT IMMEDIATELY OR RISK THE CHANCE OF IT SELLING ONLINE BEFORE YOU CAN GET THE MONEY TO ME. THIS IS TO PROTECT MYSELF. I APOLOGIZE FOR THE INCONVENIENCE.
• At events I typically accept: cash, venmo, paypal, and most cards through Square.
When will my items ship?
• I'm currently navigating life as stay at home mom and will work to get orders out as fast as I can, I appreciate your patience!
• I typically ship orders within a week of the purchase date. Once a package has been dropped off at the post office I have no control over how long it takes to get to you. If you would like to upgrade to faster shipping please reach out to me WHEN YOUR ORDER IS PLACED. We can then discuss upgraded shipping costs.
• Some orders will go out faster than others depending on if it's an original piece that needs varnished and how many orders I have. Please understand that packing/processing orders takes time (and love<3). Tracking info typically goes out within 2 weeks of ordering unless stated otherwise on my website/social media. Smaller items like stickers may be packaged quicker than bigger original paintings. If you’re ever curious about when your order will go out please use the contact form on my website with your order number and I should be able to give you an estimate on what day your package will be dropped off at the post office.
Am I supposed to tip? / I want to tip but I'm not sure how.
• You are not by any means required to tip, but they're always appreciated. Tips are just to say "Hey, I see the work you're putting in and wanted to give you an extra 'thanks'." There is zero expectation of a tip and when I receive one it's a pleasant surprise! I have tips ranging from $1-$25 listed on my website under "tip the artist".
Do you do collaborations? Do you do trades?
• Hi friend! I am totally open to trading with other artists/brands. Just remember we both reserve the right to say we’re not interested! If you would like to do a trade send me a message and we can chat about it.
• I would love to broaden my collaboration horizon. At the moment I am rather busy with motherhood, but if you would like to collab on a project please reach out!
Do you host painting classes?
• I do not teach classes but I do make detailed tiktoks with voiceovers! I also post videos on instagram on occasion, but the time limit on there doesn’t work very well for detailed videos. I don’t mind when other creators message me for tips but please do not message me about lessons because the answer will be no. Not everyone that enjoys creating also enjoys teaching!
Where can I find you online?
Tiktok: https://www.tiktok.com/t/ZTR2CfCwa/
Instagram: https://www.instagram.com/freakinlex/
Pinterest: https://pin.it/3l0AjFJ
Facebook: https://m.facebook.com/freakinlexart
Thanks for reading my FAQ's! If you have any further questions feel free to ask. You can also check out my SHOP POLICIES page and Who is freakinlex page to read my artist statement and some more info about me, the artist! <3